ARE YOU AFFILIATED WITH ANY OTHER BOOKSTORE?
N0. We are an independent, family owned business named Conti Textbook.

I PLACED AN ORDER AND CHOSE “FREE UIC DELIVERY,” WHEN AND WHERE CAN I PICK UP MY BOOKS?
You can pick your order up from 10am - 2pm at the beginning of the semester. Go directly behind BSB (behavioral science building) to the corner of Vernon Park Pl and look for the parked CONTI TEXTBOOKS VAN in the cul-de-sac.

If you ordered before 10pm, we will have your order ready for pick up the next day during our scheduled delivery time. If you ordered after 10pm, we will have your order ready the 2nd day.

EXPLAIN YOUR 2 DAY HOLD POLICY WHEN AN ORDER IS PLACED?
If you placed an order before the semester begins, your order will be ready for pick up at the beginning of the semester. If you order any day during the semester, YOU HAVE UNTIL THE END OF THE 2nd DELIVERY DAY TO PICK IT UP.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
All major credit cards, paypal, checks, and cash are accepted. Credit cards are only accepted online at the time you place your order. A $35 fee will be assessed for returned checks.

WHAT IS YOUR RETURN POLICY AND HOW DO I GET A REFUND?
Returns are only accepted within the first week of the semester. You must bring your book(s) AND your receipt to our van during the scheduled delivery time. Refunds for checks, credit cards, and paypal are issued within 10 business days. Cash is refunded on the spot. The return policy can be found on your receipt.

I PLACED AN ORDER, HOW DO I CANCEL IT? I PLACED A DUPLICATE ORDER?
Send us an email as soon as possible giving us your full name and order number located on your checkout page and in your confirmation email so that we can cancel the order.

I’M LOOKING FOR A BOOK, BUT I CAN’T FIND IT?
Use our search option located on the home page and search using various options such as the title, author, etc. You can also check our website daily. Various books are added on a daily/nightly basis.

THE ISBN OF THE BOOK LISTED DOESN’T MATCH THE ISBN OF MY SYLLABUS? THE PICTURE OF THE BOOK IS INCORRECT?
That’s ok. The book listed could have different ISBN’s or we may have uploaded the wrong picture. Make sure the other information you’re looking for matches such as title, author, edition, class, section, call number. Chances are it’s the right book!

DO YOU CARRY EVERY BOOK USED AT UIC?
We try to carry as many titles as possible; however, we cannot guarantee we will have all your books.

DO YOU HAVE AN ACTUAL STORE I CAN VISIT?
We currently don’t have a store front you can visit. Right now, this is part of our strategy to offer you the ultimate savings on your textbooks.

DO YOU BUY BACK BOOKS?
Yes, we buy all kinds of books. For more information click on our “Buy Back Events” located at the top of our home page. Buy Backs for Fall and Spring are always scheduled during Finals Week.

HOW DO I KNOW IF MY ORDER WAS PLACED CORRECTLY? I DID NOT RECEIVE A CONFIRMATION EMAIL?
You will be sent a confirmation email at the email address provided. If you do not receive an email, please email us at orders@contitextbooks.com. If your credit card order was entered but NOT processed correctly due to an incorrect billing address entered for example, you still may receive a confirmation email even though you were not charged. We will also contact you via phone or email if your credit card order was entered but not processed correctly.

IS YOUR WEBSITE SECURE FOR CREDIT CARD ORDERS?
We use the latest technology to secure our site and credit card orders. All customer information is kept private.

I CHOSE TO HAVE MY BOOKS SHIPPED, WHEN WILL I RECEIVE MY ORDER?
Orders are shipped within 1-2 business days via US postal service and will be received in 1-2 days if ordered from the Illinois area. Nationwide orders will be received in 4-14 days.

I PLACED AN ORDER BUT I WAS NOT CHARGED TAXES?
Taxes are included in the price. We’ll take care of all that!

I HAVE AN ISSUE OR QUESTION, HOW DO I CONTACT YOU?
Since we are an internet based company, there are several emails to contact us. We usually respond within 24 hours.

sales@contitextbooks.com
comments@contitextbooks.com
orders@contitextbooks.com
contitextbooks@msn.com